Aloha Residents

Updated: 3/14/22 - 06:24pm HST


Please know your health, safety, and comfort are always top priorities at Kapilina Beach Homes. This page hosts the most up-to-date information and resources we have about the disruption to our water service.

As always, we encourage you to pay attention to the government’s guidance and advisories as the only official source of information about this situation. Links are provided below for your ease.  

We appreciate your feedback and guidance about how we can best support this community during this challenging time. To share your thoughts or questions, please contact us at 808-203-5000.



Health Department Confirms Water is Safe - Monday, March 14, 2022 - 6:24pm

Aloha Residents,  

We are happy to confirm the good news that our drinking water has been cleared for all uses. The Hawai‘i Department of Health says you can now use the tap water at Kapilina Beach Homes for all of your needs, including drinking, cooking, and oral hygiene. 

You can read the updated advisory and review supporting test results and other information at http://bit.ly/kbhwater.  

It is important you read the attached fact sheet FAQ  which will answer some frequently asked questions about the extensive efforts that went into confirming the safety of the water at Kapilina Beach Homes. It also contains information about the temporary disruption-related support services.  

On behalf of our team, we want to extend a big mahalo for your patience and aloha throughout this challenging time. It hasn’t been easy, and our whole team is so proud of how you have stuck together and supported one another. We hope that our help went some way to make things a little bit easier for you. 

With this recent announcement from the Health Department stating the water at Kapilina is safe for use, we have resumed normal operations effective the date of notice, March 14, 2022. 


Irrigation Flushing Update - Monday, February 28, 2022 - 05:41pm

The irrigation flushing started today.

As promised, we’re letting you know where we are in the process and unfortunately, we weren’t able to complete the irrigation flushing today.

We do anticipate completing the remainder of the property tomorrow. This includes the following streets: 

Erne Avenue

Dovekie Avenue

Iroquois Avenue (Beach Community)

Edgewater Drive

Albatross Avenue

Bittern Avenue

Cormorant Avenue

If your street is not listed above, it was completed today and your area is on schedule for reopening at 5PM March 1st



Irrigation Flushing - Monday, February 28, 2022

What is happening? 

  • Irrigation/sprinklers will run throughout the community from 7AM – 5PM.
  • Each area will run for three cycles for approximately 20 minutes per cycle.  
  • All areas will be monitored by Kapilina team members and Navy representatives throughout the flushing. 

What do I need to do? 

  • You are not required to do anything.
  • Please keep away from the irrigated grass areas for 24 hours following the last cycle of flushing.
  • We expect the 24-hour period to end on Tuesday, March 1, 2022 at 5PM – if this changes, we will let you know via email.
  • Signs will also be placed on these areas. 

What about our furry friends? 

  • We have scheduled the Dog Parks to be flushed on a separate date to allow for your pets to have a place to ‘go’ while we perform the site wide flushing. 
  • The Dog Parks will be completed on Wednesday, March 2, 2022.
  • We anticipate reopening the parks on Thursday, March 3, 2022 at 3PM – if this changes, we will let you know via email.


Navy Water System Flushing Plan

We are pleased to confirm that the Navy has completed residential flushing process at Kapilina.  The in-home residential portion began Wednesday, February 2nd, 2022 and concluded on Tuesday, February 8th, 2022. Limited sampling will occur through Thursday, February 9th. 

Following the completion of the in-home flushing here, samples were taken from a selection of home for testing and verification by the group of government agencies working to resolve the disruption. We are still waiting on the release of our results, and we will continue to keep you informed. 

The last flushing action for our water system directs the Navy to flush irrigation systems, or in simple terms, our sprinklers around the community. We have scheduled this last action for Monday, February 28, 2022

DAILY SCHEDULE - as of 02.25.22

Please read the attached guide as it contains important information about the Navy Flushing Program at Kapilina Beach Homes

 

It’s important to note that flushing does not change the current advice about water usage. Please continue to follow the latest advice from health officials, which is available through the link provided below. 

 
Virtual Town Hall

On January 25th, 2022, we hosted our virtual town hall for residents to have their questions about the water disruption answered.  This event included representatives from management and relevant government agencies.

To watch the Virtual Town Hall recording click here. Access Passcode: WY$#38!1

 

Kokua Kapilina

To help make life a little bit easier while the Navy works to solve the issue with our water supply, and in recognition of the ongoing disruption, we wanted to let you know about some new kokua/help we are providing to you:

  • Each household has received $1,000 to help with disruption-related costs while the flushing is underway. No application is necessary, and this support is available condition-free to be spent however you find most useful. This funding we are providing is additional to and not tied to anything you may receive through the Navy’s reimbursement for prior resident expenditures. 
  • If you have not received Kokua support grant, it will be mailed to your home address this week. 
  • Helping keep the community together by organizing weekly Ohana events, including food-trucks and entertainment, while following all appropriate COVID-19 guidelines.
  • Finally, we want residents to feel empowered to make the best decision for you. To that end, Kapilina is allowing lease breaks without any termination fees or asking residents to release any claims.

 

Additional Measures to Assist Residents

We've implemented the following additional measures to assist our residents and community as the Navy completes its work:

  • We are continuing to aid in the distribution of water, including cases of water bottles and potable water. For resupplies, please visit the Hale or contact us at 808-203-5000
  • To make water distribution more efficient, we have provided large 5- or 3-gallon water jugs and water dispensers for all residences.  See section on BOTTLE EXCHANGE below for replenishment instructions.  Please contact kapilina@greystar.com if you have an issue with the water dispenser we have provided.
  • For those who wish, credit may be offered for offsite laundry delivery service utilizing getmylaundo.com
  • Ongoing access for those who desire to use the shower facilities at 24 Hour Fitness located at 91-5431 Kapolei Pkwy #1700, Kapolei, HI 96707.

  • Continuing to waive all water and sewer charges for the time being.  

 

Bottle Exchange 

We have established a ‘Bottle Exchange’ located at our Basketball Court (5555 Cormorant, Ewa Beach, HI 96706) off Cormorant Avenue.

At the Self-Service Bottle Exchange, from 8:00am to 8:00pm daily, residents can trade in their empty bottle for a full bottle, or return empty bottles and dispensers if they are no longer needed. 


Civilian Applications for Navy support 

Our priority is to support all our residents, irrespective of military or civilian status. We have been tirelessly advocating for the Navy to extend its support to cover Kapilina Beach Home’s civilian residents, and we are very pleased to announce that the Navy has confirmed this is occurring. Click here to apply. 

  • The Navy has asked for your patience – you may not receive an immediate answer about your application. They have assured us they are working to add additional processing resources to reduce delays.  
  • If you encounter any difficulties with the application system or process, please contact the Navy at jbphh_evac_auth_.fct@navy.mil. However, if you experience any unreasonable unresponsiveness, please bring this to our attention.       


Department of Health Partnered with the CDC

As you may be aware, the federal Centers for Disease Control (CDC) is one of the many government agencies that is supporting our community during this challenging time. Hawaii’s Department of Health is partnering with the CDC to help them better understand how civilians are affected by the current situation.  The CDC conducted a survey for civilian residents and this survey closed on February 7th, 2022.   

 
Department of Health Advisory for Navy Water System Users

Kapilina Beach Homes is supplied water by the Navy water system.  The Department of Health has issued a current advisory that recommends all Navy water system users should avoid using the water for drinking, cooking, or oral hygiene. This includes consumption by pets. Navy water system users who detect a fuel-like odor from their water should also avoid using the water for bathing, dishwashing or laundry.  Click here for the latest information and advisories.

 

Additional Resources

Frequently Asked Questions – Click here for guidance from DOH in response to frequently asked questions.

News Releases from DOH – Visit this link to read the latest news releases from DOH on the Navy’s water system.

Joint Base Pearl Harbor Water Updates – Review this site for the latest updates, information on available resources and contact information to report water concerns.

Joint Base Pearl Harbor Hickam Facebook page – Click here to view the page, which hosts daily Facebook live videos at noon with updates from the military.